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Frequently Asked Questions
How long will it take for my SHAY Jewelry order to ship?▼
Standard orders are processed within 2-3 business days. Domestic shipping typically takes 3-5 days, while international delivery times vary depending on your specific location and customs.
What is your return policy for online purchases?▼
We offer a 14-day return window for all unworn items in original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept at checkout?▼
SHAY Jewelry accepts all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Affirm for a more convenient shopping experience.
How do you ensure the quality of your jewelry pieces?▼
Each piece is handcrafted using ethically sourced 18k gold and high-grade gemstones. Our quality assurance team inspects every item to ensure it meets our rigorous luxury standards.
Elevate Your Style With Shay Diamonds
Discover our signature collection of handcrafted fine jewelry designed for the modern woman.
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