Returns & Exchanges

At SHAY Jewelry, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns and exchanges on unworn items in their original packaging within 14 days of delivery.

1

Initiate Your Request

Contact our concierge team via email or our online portal to request a Return Merchandise Authorization (RMA) number within the 14-day window.

2

Package Your Jewelry

Carefully place your jewelry in its original SHAY gift box and include all authenticity cards or certificates before securing it in a shipping carton.

3

Ship with Insurance

Affix the provided prepaid shipping label to your package and drop it off at an authorized carrier location; all returns must be insured for their full value.

4

Inspection and Refund

Once our quality assurance team confirms the item is in pristine condition, your refund or exchange will be processed to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing